Policies

Cookie Policy

Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

Lumenpulse cookies do not collect personal information and Lumenpulse does not combine information collected through cookies with other personal information to tell Lumenpulse who you are or what your screen name or email address is. Most web browsers can either alert you to the use of cookies or allow you to fully disable cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

·       Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

·       Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

·       Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

·       Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

How we use cookies

We use cookies and other similar technologies to help to personalise and improve you experience. We use them for the following specific purposes:

Personalization: we use Cookies to ensure that your visit is customised according to your activity. For example, the cookies ensure that when you return to the Lumenpulse Group website, we remember how to customise our services to your requirements (region, language, unit systems, etc.);

Performance / Analytics: we use Cookies to understand how the Lumenpulse Group is being accessed, used and is performing. We use this information to operate and improve the Lumenpulse Group website;

Security: we use Cookies to implement our security features and helps us detect unauthorised, malicious or illegal activity, including ensuring that unauthorised users are not accessing your account;

Authentication: we use Cookies to identify you as a valid user and to help personalise your experience

We use the following specific cookies
_ga
This cookie enables us to:
·       Speed up your searches.
·       Recognise you when you return to our site

_gid
This cookie enables us to:
·       Speed up your searches. Recognise you when you return to our site.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Cookie Settings

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. 

Recruitment Policy

Introduction

This document sets out the basis upon which we process your personal information (data) in relation to candidates for positions as workers or employees with us - i.e. the personal information of employee and worker candidates for recruitment ("Candidates").

This Data Protection Policy is broken down into the following sections:

  1. Key Information
  2. Privacy Notice
  3. Sharing and Transfer of Personal Data

Section 1 contains the key information you need to know relating to your data protection rights, how we, as a data controller, process your personal information, and how we comply with your individual data protection rights.

Section 2 also provides some further detail supporting Section 1.

Data Protection Principles

We will comply with data protection law, which means that the personal information we hold about you must be:

  1. Used lawfully, fairly and in a transparent way.
  2. Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
  3. Relevant to the purposes we have told you about and limited only to those purposes.
  4. Accurate and kept up to date.
  5. Kept only as long as necessary for the purposes we have told you about.
  6. Kept securely.

Responsibility for data protection

Responsibility for Candidates' data protection lies with our HR Department. 

  • Key Information:
  • Sharing and Transfer of Personal Data
  • Privacy Notice

Processing your Personal Information (Candidates for recruitment)

Introduction

Under UK data protection law and the European General Data Protection Regulation (GDPR), we are required to tell you how we collect and use ("process") your personal information.

The attached "privacy notice" provides you with more detail regarding your personal information which we process and our reasons for doing so.

We are entitled to process your personal information if:

  1. We have a "justification" for doing so; or
  2. We have your consent.

We do not need your consent in circumstances where we already have a justification for the processing of your personal information. This document sets out the basis upon which we do have justification for processing your personal information.

Consent and implied consent

If you have applied, made an enquiry, approached us, or expressed an interest in being considered for or appointed to a role with us, whether that is a specific role or otherwise, then that shall be treated as your consent to our processing your personal information for that purpose, such that we may need it. You may withdraw that consent at any time, by informing us of your wish to do so, but you should be aware that we may still have a legal justification for processing your personal information on one of the bases set out below

We shall inform you if it is our intention to keep your name on file for future vacancies, at which point you have the opportunity to have your details removed from our records (if you would rather we do not hold your details on file).

In any other circumstances where we believe that we may need your consent to process your information in a certain way, we shall ask you for your consent using a "consent form". If you do give consent, then you may withdraw your consent again later. Under GDPR, consents must be unbundled. This means that individual consent requests must be provided separately from documents such as recruitment packs.

We have the following justifications for processing your personal information

We may process your personal information as a Candidate where it is necessary:

  • To enable us to comply with our legal obligations as an employer (or potential employer).
  • To enable us to comply with our other legal obligations as an organisation (such as our legitimate contracts or any regulatory requirements).
  • To protect your vital interests, or those of another individual (i.e. protection of life)     
  • Where we, or another person/organisation, have other legitimate interests for doing so (so long as your own fundamental rights do not override them).

We have the following justifications for processing your sensitive personal information

Your "sensitive" personal information includes information about the following things:

•          Racial or ethnic origin

•          Political opinions

•          Religious and philosophical beliefs

•          Trade union membership

•          Health, sex life, or sexual orientation

•          Genetic and biometric data

We may process your sensitive personal information where it is necessary:

•         To carry out and comply with our legal obligations as an employer (specifically rights and obligations in the context of employment law or laws relating to Social Security and social protection);

•         For establishing, exercising, or defending legal claims;

•         To protect your vital interests, or those of another individual in circumstances where you are incapable of giving consent;

•         For statistical purposes, subject to appropriate safeguards

Accuracy of personal information

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes.

Your rights in relation to your personal information

In addition to the information provided to you within, and in accordance with, this document, you also have the following rights in relation to your personal information:

  • Right of Access
    • You may request access to your personal information, which we hold or process, by making a "data subject access request".
    • Your request should be made in writing to our HR Department.
    • If you request access to a large amount of information, we may ask you to more clearly specify the information to which your request relates.
    • We shall provide you with access to the requested information unless your request is manifestly unfounded or excessive, or if it adversely affects the rights of someone else.
  • Right to Correction
    • You may require us to correct any inaccurate personal information, or complete any incomplete personal information, that we hold about you.
    • You should request any such correction in writing to our HR Department.
  • Right to Erasure
    • Also known as the right to be forgotten - You have the right to request the erasure of personal information if: a) it is no longer necessary for us to hold it for the purpose it is or was intended; or b) if you withdraw previously given consent; and (in both cases) we do not have any other legal justification for holding that information.
    • You should request any such erasure in writing to our HR Department.
  • Right to Object
    • You have the right to object to our processing of your personal information based on legitimate interests; or the performance of a task in the public interest; or for the purposes of statistics.
    • You also have the right to object to the processing of your personal information for direct marketing purposes, if relevant.
    • Your objection must be made on grounds relating to your particular situation.
    • Your objection must be made in writing to our HR Department.
    • If these conditions are met, we shall stop processing that personal information, unless we have compelling legitimate grounds for the processing, which justify its continued processing; or unless the processing is necessary for the establishment, exercise or defence of legal claims.
  • Right to make a complaint
    • If you believe that we have breached your data protection rights, you may complain to our HR Department.
    • If you are still unhappy with our personal information rights practises, you may complain or report a concern to the Information Commissioner's Office. Details can be found at:

https://ico.org.uk/concerns/

We may share your personal data with our parent company Lumenpulse Group, based in Longueuil, Quebec for the purposes of the data storage and backing up of our IT systems.

This transfer of our Personal Data is based on the European Commission's Decision of Adequacy of 20 December 2001 on the adequacy of the data protection safeguards under Canadian Federal law applicable to Canadian commercial organisations.

Lumenpulse Group shall only use your personal data for the purposes of hosting backup files and will not further process or take decisions based on the transferred personal data unless in accordance with our express instructions and on the basis that we set out under our "Key Information: Processing your Personal Data" section of this document.

Any transfers shall be made, using via our VPN. 

Key Contacts

If you have any questions about the processing of your personal information, you should contact our HR Department.

Candidate for Recruitment

We shall process the following personal information for the reasons outlined in the attached Key Information: Processing your Personal Information (Candidates for Employment) document. 

•         Information in relation to your contact details.   

•         Any personal information you provide voluntarily during the recruitment process.

•         Information regarding your employment history, suitability for work, qualifications, capability, training and development.

•         Information relating to your performance in the recruitment and assessment process.

•         Information relating to your entitlement to work in the UK (or any other territory in which you are required to work).

•         Information relevant to yours and others' health and safety, or wellbeing and ability to take part in the recruitment process.

•         Communications records including internet browsing history, phone call logs, text email and instant messaging or similar, where such communications are made or received using company devices, equipment or systems.

•         Information for equal opportunities monitoring.

We are legally obliged to share some of your personal information with the following organisations in respect of their legitimate interests

•        Recruitment agencies who may have passed your CV or applications to us.

We currently engage the following organisations to provide us with outsourced services with whom we shall share some of your personal information for the specified purpose

•        PeopleCheck™           No. 1 Berkeley Street, London W1J 8DJ

Is your personal information processed for direct marketing purposes?

•        No

Details of any cross-border transfers of your personal information and reasons for doing so

•        Only within Lumenpulse Group, our parent company based in Quebec

If you are successful in securing a position with us, your personal information shall be processed in accordance with our "Employees and Workers - Data Protection Policy", a copy of which is available upon request.

If you are not successful in securing a position with us, we shall retain certain personal information relating to you, mostly in order to explain or justify the decision we have made if necessary. We shall also retain summary information for our legitimate interest of assisting with future recruitment opportunities and or processes (including avoiding unnecessary cost).

If you are not successful in securing a position with us, we shall retain the following personal information about you for the reasons and durations stated below (unless there is a clear business or legal reason for exceeding such durations in the circumstances):

Period

Description

During the recruitment process

All information, except anything that is known to be incorrect or which we have agreed to discard.

No longer than necessary in order to record the outcome of such cheques

DBS cheques

Six months following any decision not to offer you a position

Summary record of DBS outcome and details of Immigration cheques

Six months following any   decision not to offer you a position

Full details and information provided via your CV or application.

Full information regarding your employment history, suitability for work, qualifications, capability, training and development.

Full records relating to your performance in the recruitment and assessment process.

Four years from the date on which the report was made - in order to address any potential future claim which may be made.

Records of any reportable accident, death or injury in connexion with the recruitment process.

Five years following the conclusion of the recruitment process - in order to make reference to information in respect of future recruitment opportunities or processes.

Summary information provided via your CV or application.

Summary information regarding your employment history, suitability for work, qualifications, capability, training and development.

Summary information relating to your performance in the recruitment and assessment process.

The following personal information is subject to automated processing, with the potential consequences stated

None

We have or may collect personal information about you from the following sources in relation to assessing your suitability for a position with us.

Information regarding your employment history experience and suitability for work - Previous Employers or other referees

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Website Privacy Policy

Introduction

Welcome to Lumenpulse UK Limited's privacy notice.

The Company respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

This privacy notice is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.

1.              Important information and who we are

Purpose of this privacy notice

This privacy notice aims to give you information on how Lumenpulse UK Limited (the "Company") collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, purchase a product or service or take part in a competition or offer.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Controller

The Company is made up of different legal entities, details of which can be found here https://www.lumenpulsegroup.co... This privacy notice is issued on behalf of the Company Group so when we mention the "Company", "we", "us" or "our" in this privacy notice, we are referring to the relevant company in the Company Group responsible for processing your data. We will let you know which entity will be the controller for your data when you purchase a product or service with us. Lumenpulse UK Limited is the controller and our parent company Lumenpulse Group based in Longueuil Quebec is responsible for this website.

We have appointed a Data Protection Manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights please contact the Data Protection Manager using the details set out below.

Contact details

Our full details are:

Full name of legal entity: Lumenpulse UK Limited

Data Protection Manager: Nicola Livesey

Email address: nlivesey@lumenpulse.com

Postal address: 4th Avenue, The Village, Trafford Park, Manchester M17 1DB, UK

Telephone number: 0161 872 6868

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy notice and your duty to inform us of changes

The data protection law in the UK will change on 25 May 2018. Although this privacy notice sets out most of your rights under the new laws, we may not yet be able to respond to some of your requests (for example, a request for the transfer of your personal data) until May 2018 as we are still working towards getting our systems ready for some of these changes.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connexions may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

2.              The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

·       Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

·       Contact Data includes billing address, delivery address, email address and telephone numbers.

·       Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

·       Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

·       Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses. 

·       Usage Data includes information about how you use our website, products and services.

·       Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

3.              How is your personal data collected?

We use different methods to collect data from and about you including through:

·       Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

·       apply for our products or services;

·       create an account on our website;

·       subscribe to our service or publications;

·       request marketing to be sent to you;

·       enter a competition, promotion or survey; or

·       give us some feedback.

·       Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policy [LINK] for further details.

·       Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:

·       Technical Data from the following parties:

(a)       analytics providers such as Google based outside the EU;

(b)       advertising networks such as Facebook based outside the EU; and

(c)       search information providers such as google based outside the EU.

·       Identity and Contact Data from publicly availably sources [such as Companies House and the Electoral Register based inside the EU.

 

4.              How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

·       Where we need to perform the contract we are about to enter into or have entered into with you.

·       Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

·       Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below. 

Purpose/Activity

Type of data

Lawful basis for processing including basis of legitimate interest

To register you as a new customer

(a) Identity

(b) Contact

Performance of a contract with you

To process and deliver your order including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

(a) Identity

(b) Contact

(c) Financial

(d) Transaction

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or take a survey

(a) Identity

(b) Contact

(c) Profile

(d) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To enable you to partake in a prize draw, competition or complete a survey

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) 

(a) Identity

(b) Contact

(c) Technical

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Technical

Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

(a) Technical

(b) Usage

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

To make suggestions and recommendations to you about goods or services that may be of interest to you

(a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile

Necessary for our legitimate interests (to develop our products/services and grow our business)

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising:

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any company outside the Company group of companies for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions - we call this service emails.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see LINK TO YOUR COOKIE POLICY.